Frequently Asked Questions
Everything you need to know about your Grande Cosmetics experience.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 3-7 business days depending on your location.
Are your products cruelty-free?
Yes, Grande Cosmetics is proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our shipping capabilities to more international destinations soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.